Versand

1. Shipping Destinations & Regions We are pleased to offer shipping services to our customers. Shipping costs and estimated delivery times vary depending on the destination country and region selected at checkout. All available shipping zones and applicable rates will be displayed clearly before you finalize your purchase.

2. Processing & Handling Time

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Please note that processing times may occasionally vary during peak seasons or promotional periods.

3. Shipping Rates & Estimated Delivery Times

  • Domestic Shipping (Germany): Estimated delivery within 2 to 5 business days.

  • International Shipping: Estimated delivery times vary significantly by destination (typically 5 to 15 business days).

  • Any delivery dates or windows provided on our store are estimates only and are not guaranteed. SoftBuy is not liable for shipping or delivery delays caused by external carriers, weather events, or carrier backlogs.

4. Customs, Duties, and Taxes For international shipments outside the European Union, your order may be subject to import duties, taxes (including VAT), and customs clearance fees, which are incurred once a shipment reaches your destination country.

  • SoftBuy is not responsible for these charges if they are applied.

  • All fees, duties, and additional taxes are the sole responsibility of you, the customer.

5. Transfer of Risk & Delivery Issues As outlined in our Terms of Service, once we transfer the purchased products to the shipping carrier, the title and risk of loss pass directly to you.

  • Damages upon Arrival: Please inspect your package immediately upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at schwarzerik24@gmail.com so we can evaluate the issue and make it right.

6. Wrong Address & Failed Delivery If a package cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, or if the package is rejected/unclaimed at the local pick-up station, the customer may be held responsible for the additional costs of re-shipping the items. Please review your shipping details carefully before completing your order.

7. Contact Information For any questions regarding your shipment, tracking status, or shipping options, please contact us at:

  • Email: schwarzerik24@gmail.com

  • Business Address: SoftBuy, Erik Schwarz, Liebigstraße 34, 85354 Freising, Germany